If the same problem persists through multiple cartridges then its likely something with the chip reader on the printer itself. you attempted cleaning alraedy which leaves a part swap in that area as teh next best step.. "install black cartridge" no cartridge installed with door closed. i f the paper tray has been overfilled, it can lift the toner cartridge up from its seated position, resulting in the cartridge not being detected by the mfp.. Had to install new black cartridge in hp q5983a printer and now it says black cartridge missing. i have taken it out & - answered by a verified technician we use cookies to give you the best possible experience on our website..
I replaced my black ink cartridge in my hp 3520 all in one printer cause the black wasn't printing. the info says it is correctly installed but it won't print any black, just color. this is very frustrating.. The color ink cartridge is on the left, and the black ink cartridge is on the right repeat the previous steps to remove, inspect, and reseat the other ink cartridge, if necessary. close the ink cartridge access door.. Step. turn on the printer and open the cover where the ink cartridge is located. remove the cartridge. step. place the ink cartridge back in the carriage..